At Wolkbed Winkel, we are committed to providing you with premium sleep products and exceptional customer service. Below you’ll find all the details about our shipping and returns policies to ensure a smooth shopping experience.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (€12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping:
    • Available for orders over €50
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Returns & Exchanges

We want you to be completely satisfied with your purchase from Wolkbed Winkel. If you’re not happy with your order, you may return or exchange it within 15 days of receiving your items.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless defective:

  • Mattresses and boxsprings (including Boxspring 160×200 and Boxspring accessories)
  • Antislip mattress protectors (Antislip matrasonderleggers)
  • Opened bedding items (Bamboo duvets, Down duvets, and other bedding)
  • Custom-made products (such as certain Storage beds or Complete children’s rooms in matching style)

Return Conditions

To be eligible for a return or exchange:

  • The item must be unused and in its original condition
  • All original packaging, tags, and accessories must be included
  • The return request must be submitted within 15 days of receiving your order

Return Process (4 Simple Steps)

  1. Submit your return request: Email us at [email protected] within 15 days of receiving your order using the template below:

    Subject: Return Request – [Order Number]

    Dear Wolkbed Winkel team,

    I would like to return/exchange the following product:

    Order Number: [Enter here]

    Product Name: [Enter here]

    Reason for return: [Enter here – e.g., wrong size, product defect, etc.]

    Preference: [Refund / Exchange for (specify product if known)]

    I confirm that the product is in its original condition, unused, and in the original packaging with all labels and accessories.

    Best regards,

    [Your full name] [Your email address] [Your phone number]
  2. Wait for approval: Our team will review your request within 2 business days and send return instructions if approved.
  3. Ship the item back: Carefully repackage the item in its original packaging and ship it to our warehouse:

    Wolkbed Winkel

    2175 Mahlerstraat

    Lisse, BE 2162AM

    Belgium

    Important: We recommend using a trackable shipping method and purchasing insurance for valuable items. Wolkbed Winkel is not responsible for return shipments that are lost or damaged during transit.

  4. Receive your refund or new product: Once we receive and inspect your return, we’ll process your refund or ship your exchange.

Refunds

  • Processing time: 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

  • We will ship your replacement item as soon as we receive your return
  • Any price differences will be adjusted accordingly
  • Shipping costs for the new item are your responsibility unless the exchange is due to our error

Questions?

If you have any questions about our shipping or returns policy, please don’t hesitate to contact our customer service team at [email protected].

Thank you for choosing Wolkbed Winkel – your specialist in high-quality sleep products!